Refund and Return Policy for purbazaar
Welcome to purbazaar. Your satisfaction and trust are our top priorities. This Refund and Return Policy outlines the terms under which returns, refunds, and exchanges are processed. By making a purchase with us, you acknowledge and agree to these terms. This policy applies exclusively to purchases made within the United Kingdom and ensures a fair and seamless shopping experience for all our customers.
Comprehensive 30-Day Return Policy
At purbazaar, we offer a generous 30-day return window. This means you may return items for any reason within 30 days of receiving them. To ensure eligibility, the following conditions must be met:
Eligibility Criteria for Returns
- Condition of the Product:
- Items must remain unused.
- All original tags must be intact.
- The product must be returned in its original packaging.
- The condition of the product should match its state at the time of delivery.
- Proof of Purchase:
- A valid receipt or other proof of purchase is required.
Returns that do not meet these criteria will not be accepted for processing.
How to Initiate a Return
Follow these steps to ensure a smooth and hassle-free return process:
1. Contact Us
- Email purbazaar@outlook.com with your order details, the reason for the return, and any supporting documentation (e.g., photos of damaged or defective items).
2. Approval Process
- Once your request is reviewed and approved, you will receive a confirmation email with a return label and detailed instructions.
3. Shipping Your Item
- Use the provided return label.
- Securely package the item to prevent damage during transit.
- Send the package to the address specified in the return instructions.
Important: Returns sent without prior approval or without using the provided return label will not be accepted.
Return Label Policies
- Defective or Damaged Items:
- A free return label will be issued for items that are defective or damaged upon arrival.
- Buyer’s Remorse:
- Return labels for changes of mind are also issued free of charge.
Summary of Return Eligibility
| Criteria | Details |
|---|---|
| Return Window | 30 days from the date of delivery |
| Condition | New, unused, with original tags and packaging |
| Restocking Fees | None |
| Return Shipping Costs | Fully covered by purbazaar |
Addressing Damaged, Incorrect, or Defective Items
We strive for excellence and accuracy in every order. If your item arrives damaged, defective, or incorrect, please follow these steps:
- Inspect Upon Delivery:
- Carefully check your items immediately upon receipt.
- Report Issues Promptly:
- Email purbazaar@outlook.com with details of the issue and any supporting evidence, such as photographs.
- Resolution Options:
- Replace the defective or incorrect item.
- Issue a full refund.
- Assist with the return process.
Note: Transit times for returns may vary depending on your location.
Exchange Policy
We offer exchanges for the following scenarios:
- Items that arrive broken or damaged during delivery.
- Items shipped in error.
- Items that are of an incorrect size.
To Initiate an Exchange:
- Email purbazaar@outlook.com with your order details and a description of the issue.
- Upon approval, we will guide you through the exchange process.
Additional Rights for EU Customers
Customers residing in the European Union have additional rights under EU consumer regulations:
- Cancellation Period:
- You may cancel or return your purchase within 30 days for any reason, with no explanation required.
- Return Conditions:
- Items must be unused and returned with original tags, packaging, and proof of purchase.
Refund Process
Once we receive and inspect your returned item, we will notify you of the outcome:
- Approved Refunds:
- Refunds will be processed to your original payment method within 10 business days.
- Rejected Returns:
- If your return does not meet eligibility criteria, we will provide a detailed explanation.
Important: Your bank or credit card provider may require additional time to process the refund.
For any questions or assistance with refunds, returns, or exchanges, please contact us at purbazaar@outlook.com.
Thank you for choosing purbazaar. We are committed to ensuring your satisfaction with every purchase.