Shipping Policy for purbazaar

Welcome to purbazaar! We prioritize providing our customers with a dependable and seamless delivery experience. This Shipping Policy outlines our practices and procedures for handling orders, ensuring transparency and your satisfaction.

Shipping Destinations

Currently, purbazaar offers delivery services exclusively within the United Kingdom. We are actively working to broaden our delivery network to include more regions. Updates regarding newly added destinations will be shared with our customers as soon as they are available.

Order Processing Guidelines

To ensure efficiency and clarity, we adhere to the following order processing guidelines:

  1. Order Cut-Off Time:
    • Orders placed before 12:00 PM (GMT) on business days will be processed on the same day.
    • Orders received after this time will be processed on the following business day.
  2. Processing Hours:
    • Our team processes orders Monday through Friday between 9:00 AM and 6:00 PM (GMT).
  3. Weekend and Public Holiday Orders:
    • Orders placed on weekends or public holidays will begin processing on the next available business day.

Delivery Timelines

The delivery process consists of two key phases:

  1. Processing Period:
    • Orders undergo verification, quality checks, and secure packaging.
    • Processing typically requires 0 to 1 business day.
  2. Shipping Period:
    • Once dispatched, orders are generally delivered within 1 to 2 business days.
    • Deliveries occur Monday through Friday, between 9:00 AM and 6:00 PM (GMT).

Important Notes:

  • Delivery times are calculated from the date of shipment, not the order placement date.
  • External factors such as adverse weather conditions, incorrect address details, public holidays, or customs delays may affect delivery timelines.

Shipping Costs

We are pleased to offer free standard shipping on all orders within the United Kingdom, ensuring a straightforward and cost-free delivery experience for our customers.

Shipping Methods and Tracking Information

We collaborate with reputable courier partners to guarantee timely and secure delivery of your orders. Upon dispatch, you will receive an email containing:

  • Detailed order information.
  • A unique tracking ID (activated within 24 hours) to provide real-time updates on your shipment’s status.

Important Shipping Notes

  • Deliveries are not made on weekends or public holidays.
  • Please ensure that the shipping information provided during checkout is accurate to prevent delays or unsuccessful deliveries.

Address Accuracy and Modifications

Accurate shipping details are essential to avoid issues. Our address-related procedures include:

  1. Incorrect Address Consequences:
    • If an incorrect address leads to a returned order, additional fees will apply for re-shipment.
  2. Address Modifications:
    • Double-check your address during checkout.
    • For corrections, contact us promptly before the order is dispatched.

To update your address, email us at purbazaar@outlook.com or call +44 12 13 03 30 38 within 48 hours of placing your order.

Order Cancellations

If you wish to cancel an order:

  • Contact us within 24 hours of placing your order.
  • Orders already dispatched cannot be canceled. However, they may be returned in accordance with our Return Policy.

Lost or Missing Shipments

If your order does not arrive within the expected timeframe:

  1. Use your tracking ID to contact the courier for assistance.
  2. If the issue persists, reach out to our customer support team at purbazaar@outlook.com. We will investigate and resolve the matter promptly.

Damaged Items in Transit

We apologize if your order arrives damaged. Please follow these steps:

  1. Take clear photographs of the damaged item(s).
  2. Email the images along with your order details to purbazaar@outlook.com.
  3. You may request a replacement or refund, and our team will assist you accordingly.

Delivery Delays

While we strive to adhere to delivery schedules, unforeseen circumstances may occasionally cause delays, such as:

  • Severe weather conditions.
  • Courier service backlogs.
  • Public holidays or other disruptions.

We will keep you informed in such situations and appreciate your understanding as we address the delays.

Contact Us

For any questions or concerns related to your order, please contact us:

Your satisfaction is our utmost priority. Thank you for choosing purbazaar. We are committed to delivering a smooth, reliable, and enjoyable shopping experience!